These terms set out the basis on which Nevora provides website design and development services, including how projects are agreed, paid for, delivered and supported.
These terms apply to services supplied by Nevora. Before a project starts, we may also agree a written project scope, quote, specification or other project-specific terms. If there is a conflict, the project-specific agreement will take priority over these general terms.
Website projects are quoted based on the agreed scope. The exact price, deliverables, pages, functionality and integrations will be confirmed before work begins. Anything outside the agreed scope may be quoted separately.
We will use the information you provide to plan and build the agreed website. You are responsible for making sure information, images, logos, copy and other materials you provide are accurate and that you have permission to use them.
We will ask for approval at appropriate stages. Material changes requested after approval may affect the agreed timeline or price.
The agreed project price must be paid using the payment method made available by Nevora, such as Stripe. Unless a different arrangement is agreed in writing, work will begin after the required payment has been received.
Third-party costs such as domains, hosting, paid plugins, stock assets or external software are not included unless expressly stated.
We will work towards the timeline agreed for the project. Delivery can be affected by delays in receiving content, approvals, access credentials or third-party services.
The included revision process covers reasonable changes within the agreed scope. New pages, major redesigns or new functionality are outside the original scope unless we agree otherwise.
A website may depend on services provided by third parties, including hosting providers, domain registrars, payment providers, email services, analytics platforms or software integrations. Those services can have their own prices, availability and terms.
Nevora is not responsible for outages, policy changes or failures caused solely by a third-party service, although we will reasonably assist with issues relating to the work we have provided.
You agree to provide lawful instructions and materials and not to ask Nevora to create or publish content that infringes another person’s rights, breaks the law or is misleading.
You are responsible for keeping access credentials and business information you provide to us secure and for checking the accuracy of the final website before launch.
If you need to cancel a project, contact us as soon as possible. Any refund or amount due on cancellation will depend on the work already carried out, costs already incurred and any rights you have under applicable law.
Nothing in these terms is intended to remove or restrict a legal right that cannot lawfully be excluded. Where consumer cancellation rights apply, we will follow the applicable rules. If you ask us to start work during a statutory cancellation period, we may ask for the relevant consent required by law.
You keep ownership of materials you provide to us. Once the project has been paid for in full, the final website deliverables created specifically for you will be made available for your business use, subject to any third-party licences.
Nevora retains ownership of its pre-existing tools, reusable components, methods, templates and general know-how. Third-party fonts, software, images and other licensed assets remain subject to their own licences.
We will provide the agreed services with reasonable care and skill. After launch, the level of support included is the level stated in the agreed project scope. Ongoing maintenance, new features, content updates, SEO campaigns and hosting management are separate services unless included in writing.
Nothing in these terms excludes or limits liability where doing so would be unlawful. Subject to that, Nevora is not responsible for losses caused by information or materials supplied by the client, third-party services outside our control, or changes made to the website by someone other than Nevora.
These terms are intended to be governed by the laws of England and Wales, unless applicable law requires otherwise. We may update these general terms from time to time; the terms applying to an existing project will be those agreed for that project.
If you have a question about a project, payment or these terms, contact us at hello@nevorasolutions.com. We will aim to resolve issues directly and promptly.